Retail Sales Representative

Job Type: Full-time

Overview

Join one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is best for someone with customer-facing sales experience in wireless, mobile, cable, internet, telecommunications, or retail sales. The ideal candidate must be comfortable actively engaging customers, recommending products and services, upselling, cross-selling, and working toward sales and commission goals in a fast-paced retail store environment.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities:

Sales & Product Knowledge

Must be able to engage customers and present telecommunications products and services proactively.
Must be comfortable selling mobile, internet, cable, TV, and related support services.
Should know how to identify customer needs and recommend the right products or service packages.
Must be able to upsell and cross-sell products to maximize sales opportunities.
Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
Must be able to explain products, services, pricing, and promotions clearly to customers.

Customer Experience

Must provide a positive, professional, and solution-focused customer experience.
Should be comfortable building customer relationships and creating long-term brand loyalty.
Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.

Team & Organizational Success

Must be reliable, punctual, and able to work scheduled shifts.
Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
Must be able to work in person at the assigned retail store location.

Must have at least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons. Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.

Must have a high school diploma or GED.

Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must be able to stand for extended periods of time and lift up to 35 lbs.

Pay: $13/hour + monthly commission
Expected Hours: Approximately 40 hours per week
Total Compensation: $45,000 - $65,000 annually, based on hourly pay and commission performance
Work Location: In person

Medical, Dental, Vision, and 401(k)

Paid training and onboarding
Monthly commission opportunities
Internal promotion and advancement opportunities
Employee growth and rewards programs
Annual all-expenses-paid trip opportunity for top performers

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